Restaurant Manager

Restaurant Manager

Location: Al Ain, UAE
Company: Fay Cafe
Employment Type: Full-Time

Scope of Work:
Oversee the overall restaurant operations to ensure exceptional guest experience, operational efficiency, team leadership, and achievement of financial targets.

Key Responsibilities:
• Lead and manage the daily front-of-house and service operations.
• Supervise, train, and motivate the service team to maintain high performance standards.
• Ensure exceptional customer service and handle guest feedback or complaints professionally.
• Monitor sales performance, control operational costs, and maximize profitability.
• Oversee staff scheduling, attendance, and productivity levels.
• Ensure compliance with company policies, hygiene standards, and local municipality regulations.
• Coordinate with the kitchen team to ensure smooth service flow and product quality.
• Manage inventory levels, supplier coordination, and cost control for restaurant operations.
• Analyze financial reports and implement strategies to achieve business targets.
• Support marketing initiatives and seasonal promotions in coordination with management.

General Duties:
• Maintain professional appearance and grooming standards.
• Foster a positive work culture and collaborative team environment.
• Ensure smooth shift handovers and operational continuity.
• Perform additional duties as requested by management.

Communication:

Maintain clear, professional communication with management, staff, and guests to ensure seamless restaurant operations and high customer satisfaction.

Personal Development:

Engage in continuous learning and leadership development to enhance operational and managerial capabilities.

Occasional Responsibilities:

Support special events, promotional activities, and internal or municipality audits when required.

Qualifications & Experience:
• Diploma in Hospitality or related field.
• Minimum 6 years of F&B service experience in a supervisory or leadership role.
• Strong leadership, organizational, and problem-solving skills.
• Proven ability to manage teams and drive financial performance.
• Excellent communication and customer service skills.

Job Type: Full-time

Education:
• Primary (Preferred)

Experience:
• F&B service experience in a supervisory or leadership role: 6 years (Preferred)