Restaurant Hostess

Company description

Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.

Job description

The restaurant hostess is the first point of contact for guests and plays a key role in creating a welcoming and professional dining experience. This role requires fluency in Arabic to assist and communicate effectively with Arabic-speaking guests, manage reservations, and coordinate smooth seating arrangements.

Key responsibilities
• Greet and welcome guests warmly upon arrival.
• Manage the reservation system, including booking, confirming, and updating reservations.
• Organize seating arrangements to ensure smooth guest flow and service efficiency.
• Communicate wait times to guests and manage expectations during busy periods.
• Escort guests to tables and provide menus, including sharing information about specials and restaurant offerings.
• Handle guest inquiries and requests professionally, particularly for Arabic-speaking guests.
• Coordinate with the service team to ensure tables are prepared and ready for guests.
• Assist in maintaining cleanliness and presentation of the host stand, lobby, and dining area.
• Support guest feedback collection and communicate issues to the restaurant manager.
• Uphold professional grooming and appearance in line with hotel standards.
• Perform other tasks as assigned to support restaurant operations.

Qualifications
• High school diploma or equivalent; hospitality training preferred.
• Minimum 1 year of experience in a similar role, preferably in a hotel or upscale restaurant.
• Fluency in Arabic and English (speaking and writing); additional languages are a plus.
• Excellent customer service and communication skills.
• Professional, friendly, and approachable demeanor.
• Ability to multitask and remain calm in busy periods.
• Familiarity with reservation systems is an advantage.
• Flexibility to work shifts, weekends, and public holidays.

Physical requirements
• Ability to stand for long periods and walk guests to tables.
• Comfortable moving around the restaurant as required.

Additional information

Our commitment to diversity & inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Diversity & inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.