AM Restaurant Server

We’re looking for a friendly, reliable Restaurant Server to join the team at the Renaissance Dallas North Hotel. The ideal candidate thrives in a fast-paced dining environment and provides attentive, guest-focused service. They are organized, detail-oriented, and knowledgeable about menu items, ensuring orders are accurate and delivered promptly. This person should be a strong communicator who works well with both guests and team members to create a welcoming atmosphere and memorable dining experience. Flexibility, accountability, and a positive attitude are key to succeeding in this role.

REPORTS TO: Director of Food & Beverage/AGM

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BASIC PURPOSE: Responsible for set-up, maintenance and service for all food and beverage orders within the restaurant while ensuring quality service, guest satisfaction and the achievement/maintenance of SUN standards and profit maximization.

ESSENTIAL FUNCTIONS:

· Greet Guests within 2 minutes of being seated and take all customer orders in accordance with operating policies and procedures

· Maintain high restaurant presence, ascertain orders and entertain/socialize with guests in a friendly, professional and courteous manner based on trained standards.

· Deliver all food items to table, on time and within specified guidelines.

· Set-up, cleaning, tear down and maintenance of restaurant main dining room area.

· Knowledge of all food and beverage products offered in the dining room and ability to take guests on a tour of all menus, describing in great detail flavors, textures and highlights.

· Complete all shift sidework as outlined in the hotel's operating policies and procedures.

· Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor.

· Perform all cash handling responsibilities in accordance with SUN policies and procedures.

· When needed, assist other departments and employees with any tasks requested by a supervisor or manager

KNOWLEDGE AND SKILLS:

Education: High school education or equivalent

Experience: One year of employment in a related field with this company or other organization(s) preferred but not necessary.

Skills and Abilities:

· Must be able to clearly communicate with guests and coworkers

· Must be “hospitality” oriented, with a pleasant demeanor and exceptional guest service skills

· Ability to clearly understand and follow directions given by supervisors

· Ability to clearly understand and relay orders and special requests of guests

No. of employees supervised: None.

Travel required: None.

Hours Required:

· Scheduled hours and days may vary based on need.

· Weekends, evenings and Holidays are required.

· Must adhere to the time and attendance polices set forth by the company

ENVIRONMENT

Physical Job Requirements

Lifting/Pushing/Pulling/Carrying:

Position requires daily and frequent lifting, pushing, pulling and carrying of a variety of items, including but not limited to queen marys, hot boxes, trays of orders, kegs and CO2 tanks, glass and dish racks, and bins of dirty dishes.

Bending/Kneeling

Position requires frequent bending and kneeling in order to complete tasks associated with the position. This includes but is not limited to retrieving equipment, removal of trays, and clean-up which may be needed

Mobility

Total mobility is required, with continue movement throughout the department required for an entire shift

Continuous Standing/Walking

Position requires continuous standing and/or walking to fill, check, and deliver orders, as well as to assist with all other kitchen functions as needed

Climbing Stairs:

Position may necessitate the use of stairs

Driving

No Driving Required.

Work Environment

Position will be primarily indoors in a hectic, fast-paced environment

Hearing/Vision/Speech

· One-on-one communication with guests, supervisor and coworkers is critical

· Must be able to receive, understand and give direction in regard to kitchen operation or guest requests

· Must be able to clearly communicate in written and verbal form

· Must be able to visually identify menu items, table set-up, kitchen equipment, and safely maneuver through all department areas.

· Must have exceptional guest service skills, friendly, well-spoken and represent the property well

Chemicals/Agents

Position requires the use of general cleaning products, as well as abrasive cleaners, degreasers and sanitizers

Protective Clothing Type:

Non-slip shoes required at all times

Equipment Operation

Position requires the frequent use of basic kitchen tools and appliances such as, but not limited to;

toasters, ovens, microwave, hot box, sternos, freezers and refrigerators

EOE STATEMENT: Sun Development and its properties are equal opportunity employers (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

Pay: $15.00 - $18.00 per hour

Benefits:
• 401(k) matching
• Employee discount
• Flexible schedule
• Referral program

People with a criminal record are encouraged to apply

Work Location: In person