Cities
Front of House Officer - Night
Company
PORTAL SECURITY LTD
Location
Manchester
Posted
25 days ago
Via
via GuardPass
Job Description
Do you love delivering great service and bringing a smile to people’s lives? Are you someone who takes pride in creating a calm, welcoming atmosphere where everyone feels at home? If so, we’d love to hear from you!
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
Frequently Asked Questions
Quick answers about Security Guard Jobs
What is the National Living Wage rate for security guards in the United Kingdom from April 2026?
As per GOV.UK, the National Living Wage for security guards aged 21 and over in the United Kingdom is £12.50 per hour as of 1 April 2026. Security guards working night shifts receive the same base rate with no automatic uplift. Overtime must be paid at least at the National Living Wage rate for hours above the contracted amount.
Do I need an SIA licence to apply for security guard jobs in the United Kingdom in 2026?
As per GOV.UK, all security guards in the United Kingdom must hold a valid SIA licence costing £190 for three years as of 2026. Applicants require a criminal record check and completion of an approved Level 2 or 3 qualification before applying. The licence must be renewed every three years with a new DBS check.
What are the maximum weekly working hours and annual leave entitlement for security guards in the United Kingdom?
As per GOV.UK, security guards in the United Kingdom are limited to an average of 48 hours per week over a 17-week reference period under the Working Time Regulations 1998. Workers receive 5.6 weeks of paid annual leave including bank holidays for a full-time role. Night workers must not exceed 8 hours on average in any 24-hour period.
How much Income Tax and National Insurance will a security guard earning £25,000 pay in the United Kingdom in 2026?
As per GOV.UK, a security guard earning £25,000 in the 2026/27 tax year pays £2,486 in Income Tax and £1,560 in National Insurance after the £12,570 personal allowance. PAYE deductions are made automatically by the employer each month. No additional tax applies to overtime paid at the standard rate.
