Cities
Front of House Officer - Night
Company
PORTAL SECURITY LTD
Location
Manchester
Posted
25 days ago
Via
via GuardPass
Job Description
Do you love delivering great service and bringing a smile to people’s lives? Are you someone who takes pride in creating a calm, welcoming atmosphere where everyone feels at home? If so, we’d love to hear from you!
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
We’re on the lookout for a Night Front of House Concierge who can bring warmth, professionalism, and a genuine passion for people. In this role, you’ll be the friendly face that residents, their friends, and families can count on during the quieter hours. From assisting with requests to offering reassurance and a warm welcome, you’ll play a key role in making the building feel safe, relaxed, and connected even at night.
At Portal Security, we’re proud to provide more than just a service - together, we can help create places where people love to live. We believe in looking after our people too, because when our team feels supported and valued, they can give their very best to others.
What we’re looking for:
• Meeting and greeting residents and any visitors
• Welcoming new residents and preparing new resident packs
• Manage and respond to general enquiries via phone, email and other channels
• Key and parcel management
• Rectify any unplanned cleaning emergencies and proactively deal with any minor maintenance and problems identified
• Co-ordinate, instruct and allow access for services to the development
• Record, monitor and respond to any resident feedback
• Manage booking of meetings and event spaces for residents and external guests
• Clear and concise handover to day team arriving on shift
• Conduct daily building walks and monitor CCTV
Requirements
• A valid SIA licence - Door Supervisor Licence / Security Guard Licence
• Good communication skills
• Good organisation and multi-tasking skills
• Great people skills
If you’re ready to join a growing company where you’ll be part of a supportive team - and where your work really makes a difference - then this could be the perfect role for you.
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What is the National Living Wage for cleaning staff jobs in the United Kingdom from April 2026?
As per the UK Government, the National Living Wage for workers aged 21 and over is £12.80 per hour as of 1 April 2026. Cleaning staff must receive at least this rate for every hour worked with no lower rate permitted for part-time or casual contracts. Employers must pay the rate automatically without needing employee requests.
What are the maximum weekly hours and annual leave entitlements for cleaning staff in the United Kingdom in 2026?
As per the UK Government, cleaning staff are limited to an average of 48 hours per week over a 17-week reference period under the Working Time Regulations. Workers receive 5.6 weeks of paid annual leave each year, equating to 28 days for a standard 5-day week. Night cleaning shifts require 11 consecutive hours of rest between duties.
How much Income Tax and National Insurance do cleaning staff pay in the United Kingdom for the 2026/27 tax year?
As per HM Revenue and Customs, cleaning staff pay no Income Tax on earnings up to the £12,570 personal allowance in 2026/27. The basic rate of 20% applies on income from £12,571 to £50,270 with Class 1 National Insurance at 8% above £12,570. Employers deduct via PAYE and submit monthly RTI reports.
Can non-UK nationals obtain visas for cleaning staff jobs in the United Kingdom in 2026?
As per the UK Government, standard cleaning occupations are ineligible for the Skilled Worker visa because they are below RQF level 3. The minimum salary threshold is £38,700 or the going rate for eligible roles, which cleaning positions do not meet. Applicants require a licensed sponsor certificate and must demonstrate English language ability at B1 level.
