Cities
Waiter/Waitress - London
Company
Big Mamma
Location
London
Via
via Big Mamma
Job Description
Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux.
For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide.
Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet.
We’re now looking for a passionate Waiter/Waitress to join our team!
The role
As a Waiter/Waitress at Big Mamma, you’ll be part of our energetic front-of-house team, delivering memorable experiences to every guest.
You will:
• Take care of all guests in your section, following the steps of service, providing recommendations, upselling and processing payments
• Master our menu, including dishes, wines and cocktails
• Open and close your section of the floor with professionalism
• Maintain cleanliness, organisation and health & safety standards across the floor
• Support your colleagues during service and contribute to a positive, high-energy environment
• Create memorable moments for our guests with a warm, friendly and professional attitude
About you
• Passion for Italian food and excellent customer service
• High energy, proactive attitude and team spirit
• Strong communication skills and previous experience as a waiter/waitress in a busy restaurant
• Flexible availability, including evenings and weekends
What Big Mamma offers
• £12.71 /h + 15% of the service charge you generate in your section
• Permanent, full-time position
• 5-day working week with 2 days off
• Daily staff meals
• 15% discount across all Big Mamma restaurants (UK and Ireland)
• £500 employee referral bonus
• Wagestream – access your pay between paydays
• Mental health & wellbeing support (Open Up)
• Continuous training and career progression
• Mobility across UK and European venues
Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.
#joinbigmammauk
For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide.
Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet.
We’re now looking for a passionate Waiter/Waitress to join our team!
The role
As a Waiter/Waitress at Big Mamma, you’ll be part of our energetic front-of-house team, delivering memorable experiences to every guest.
You will:
• Take care of all guests in your section, following the steps of service, providing recommendations, upselling and processing payments
• Master our menu, including dishes, wines and cocktails
• Open and close your section of the floor with professionalism
• Maintain cleanliness, organisation and health & safety standards across the floor
• Support your colleagues during service and contribute to a positive, high-energy environment
• Create memorable moments for our guests with a warm, friendly and professional attitude
About you
• Passion for Italian food and excellent customer service
• High energy, proactive attitude and team spirit
• Strong communication skills and previous experience as a waiter/waitress in a busy restaurant
• Flexible availability, including evenings and weekends
What Big Mamma offers
• £12.71 /h + 15% of the service charge you generate in your section
• Permanent, full-time position
• 5-day working week with 2 days off
• Daily staff meals
• 15% discount across all Big Mamma restaurants (UK and Ireland)
• £500 employee referral bonus
• Wagestream – access your pay between paydays
• Mental health & wellbeing support (Open Up)
• Continuous training and career progression
• Mobility across UK and European venues
Big Mamma Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or gender reassignment.
#joinbigmammauk
Frequently Asked Questions
Quick answers about Cleaning Staff Jobs
What is the National Living Wage for cleaning staff jobs in the United Kingdom from April 2026?
As per the UK Government, the National Living Wage for workers aged 21 and over is £12.80 per hour as of 1 April 2026. Cleaning staff must receive at least this rate for every hour worked with no lower rate permitted for part-time or casual contracts. Employers must pay the rate automatically without needing employee requests.
What are the maximum weekly hours and annual leave entitlements for cleaning staff in the United Kingdom in 2026?
As per the UK Government, cleaning staff are limited to an average of 48 hours per week over a 17-week reference period under the Working Time Regulations. Workers receive 5.6 weeks of paid annual leave each year, equating to 28 days for a standard 5-day week. Night cleaning shifts require 11 consecutive hours of rest between duties.
How much Income Tax and National Insurance do cleaning staff pay in the United Kingdom for the 2026/27 tax year?
As per HM Revenue and Customs, cleaning staff pay no Income Tax on earnings up to the £12,570 personal allowance in 2026/27. The basic rate of 20% applies on income from £12,571 to £50,270 with Class 1 National Insurance at 8% above £12,570. Employers deduct via PAYE and submit monthly RTI reports.
Can non-UK nationals obtain visas for cleaning staff jobs in the United Kingdom in 2026?
As per the UK Government, standard cleaning occupations are ineligible for the Skilled Worker visa because they are below RQF level 3. The minimum salary threshold is £38,700 or the going rate for eligible roles, which cleaning positions do not meet. Applicants require a licensed sponsor certificate and must demonstrate English language ability at B1 level.
