Amazon Flex Operations Manager, Amazon Flex
Company
Amazon
Location
Osasco, São Paulo, Brazil
Job Type
Full-time
Posted
17 days ago
Via
via LinkedIn
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Job Description
DescriptionThe Amazon Flex program uses independent drivers—called delivery partners—to deliver to our customers. Through the Amazon Flex app, drivers sign up for the program, schedule pickup times, are guided during routes with the navigation system, and more.We are looking for an Operational Manager to help drive the expansion of Amazon Flex in Brazil, while maintaining high quality and efficiency standards. In this role, you will be responsible for supporting new releases and operational preparation, managing business metrics and driver experience, collaborating with stakeholders to improve program performance, and implementing processes and mechanisms to enhance the overall Amazon Flex experience.Key job responsibilities Manage operational excellence and driver experience metrics. Collaborate with teams to create action plans that improve program performance and act as a reference point for problems, questions, and concerns. Create and maintain strong relationships with station leadership, ensuring timely, accurate, and professional operational support. Identify, develop, and implement processes and mechanisms to improve program performance, including cross-functional work to support continuous improvement. Demonstrate excellent judgment to identify, act, and proactively advise on how to drive growth and improve the delivery partner experience. Verify that program policies are functional and consistently applied at delivery stations, solving problems related to the product/policy/process and the delivery partner's experience. Collect and analyze data to establish global standards and drive improvements. Innovate and simplify processes in existing and future businesses, maintaining the highest quality standard.Basic Qualifications Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements Speak, write, and read fluently in English Experience in program or project management Experience working cross-functionally with tech and non-tech teams Experience in defining and implementing process improvement initiatives using data and metricsPreferred Qualifications Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Experience in driving end to end delivery, and communicating results to senior leadership Experience in process improvementOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Amazon Logistica do Brasil - F95Job ID: A3186028
Frequently Asked Questions
Quick answers about Security Guard Jobs
What is the minimum wage for Security Guard Jobs in Brazil in 2026?
As per the Ministério do Trabalho e Emprego, the minimum wage for security guard roles in Brazil is R$1,650 per month as of January 2026. Night shift security guards receive a mandatory 20% premium bringing the floor to R$1,980 monthly. Overtime hours must be paid at 150% of the hourly rate with no exceptions for contracted firms.
What education and experience are required to become a security guard in Brazil?
As per the Ministério da Justiça e Segurança Pública, applicants must complete the 180-hour Curso de Formação de Vigilantes and hold at least a 9th-grade education certificate. No prior experience is mandated but candidates must pass a federal background check with zero criminal convictions recorded after age 18.
Which documents are needed to apply for a security guard position in Brazil?
As per the Ministério do Trabalho e Emprego, applicants must submit RG, CPF, proof of completed vigilante training certificate, and a valid carteira de trabalho digital entry. The full application package must be uploaded through the gov.br portal before any employer interview.
What are the legal working hours and annual leave for security guards in Brazil?
As per the Ministério do Trabalho e Emprego, security guards may work a maximum of 12 hours per day with 36 hours rest or 8 hours daily with 44 hours weekly. Every worker receives 30 days of paid annual leave after 12 months plus an additional one-third salary bonus paid in December.
